You can also try switching between Wi-Fi and mobile data to identify whether the Internet connection is causing the issue. If the website doesn’t load or images do not load properly, your Wi-Fi connection may be down. Next, try opening a website on your phone. If you are using WhatsApp on Wi-Fi, start by restarting your router. These troubleshooting tips should help with the issue: Many times, users are unable to download media files on WhatsApp due to an issue with their Internet connection. Having the correct date and time on your phone is important for WhatsApp to sync to its servers, otherwise you won’t be able to download images or videos, as mentioned on the official WhatsApp support page. Open one of the websites, and the tool will tell you whether WhatsApp servers are working properly or not.Īlso read: 13 of the Best WhatsApp Web Tips and Features 6. 
To verify whether WhatsApp is down or not, you can use third-party tools like Outage.Report or DownDetector. It has happened several times where people are unable to send messages, download images, and similar. Check WhatsApp Server for IssuesĪt times, the problem could be with WhatsApp itself.
Sometimes just restarting the phone will fix the media not downloading issue on WhatsApp. Likewise, with the WhatsApp images and videos not downloading issue, restart your Android phone or iPhone. The first step you should always perform when you are troubleshooting an app or device is to restart it.
The rest of this tips will focus on the mobile versions of WhatsApp, but note that some of the fixes may apply to WhatsApp Web too, so don’t stop reading! 4.
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